Shipping Policy

Shipping Policy

Last Updated: October 27, 2025

Thank you for shopping with Petal and Plum, owned and operated by TrueeMuu Holdings Limited.
This Shipping Policy outlines how we process, handle, and deliver orders placed through our website https://petalandplum.shop.

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1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.

If we experience a high volume of orders or delays beyond our control (such as customs clearance or supplier backlogs), processing times may be extended slightly.

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2. Shipping Locations

We proudly ship worldwide.
Please note that delivery times and carrier availability may vary depending on your location.

We currently ship to most regions across:

• North America

• Europe

• Asia

• Australia

• Middle East and other international destinations

If your country is not available at checkout, please contact us for assistance at musabakada@gmail.com.

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3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We offer several options based on your region and carrier availability:

Delivery times are estimates only and may vary depending on your location, local postal service efficiency, and customs clearance.

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4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number.
Tracking information may take up to 48 hours to update after dispatch.

If you do not receive your tracking information within 5 business days, please contact us at musabakada@gmail.com.

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5. Customs, Duties, and Taxes

Orders shipped internationally may be subject to import duties, taxes, or customs fees imposed by your destination country.
These fees are the responsibility of the customer and are not included in the product price or shipping cost.

Petal and Plum is not responsible for delays caused by customs processing or for any additional charges once the package reaches your country.

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6. Shipping Address Information

Please ensure that your shipping address and contact details are accurate when placing your order.
We are not responsible for orders shipped to incorrectly provided addresses.

If you need to update your address, please contact us within 12 hours of placing your order.
After this time, we may be unable to make changes once the order is processed.

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7. Lost or Stolen Packages

Petal and Plum is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout.
If your tracking information states that your order has been delivered but you have not received it, please contact the shipping carrier directly for assistance.

We will do our best to help resolve the issue but cannot guarantee replacements or refunds for lost or stolen shipments.

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8. Damaged Items in Transit

If your order arrives damaged, please contact us within 7 days of delivery at musabakada@gmail.com with photos of the packaging and the damaged item.
We will review the situation and arrange a replacement or refund if applicable.

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9. Delivery Delays

While most shipments arrive on time, delays can occasionally occur due to:

• Customs processing

• Weather conditions

• Carrier delays

• Global or regional logistics disruptions

Petal and Plum is not liable for delays once the order has been shipped.

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10. Contact Us

For any shipping-related questions, please contact:

Petal and Plum
Owned by TrueeMuu Holdings Limited
275 New North Road #1368
London, N1 7AA, United Kingdom
📞 +44 765-313-8862
✉️ musabakada@gmail.com